- October 9, 2026A Fluent Support ticket tag is a reusable label applied to support conversations for organization and filtering.
- October 9, 2026Fluent Support ticket priority records the urgency associated with a support conversation.
- October 9, 2026A Fluent Support product categorizes support requests by the product or service the customer needs help with.
- October 9, 2026A workflow applies configured support actions automatically or when an agent runs it manually.
- October 9, 2026Ticket merge combines related support conversations so agents can track one issue without parallel threads.
- October 9, 2026A support ticket records a customer's issue and the conversation used to resolve it.
- October 9, 2026An internal note records staff-only information on a ticket for collaboration and investigation.
- October 9, 2026A saved reply is a reusable response template that an agent inserts into a ticket conversation.
- October 9, 2026Email piping converts incoming support email into help desk tickets or replies through the configured processing route.
- October 9, 2026Agent permissions define what a help desk staff member can view and change.
- October 9, 2026A business inbox groups support tickets and communication settings for a support operation.
- October 9, 2026Fluent Support is a WordPress help desk plugin for handling customer tickets, agents, inboxes, and support workflows.
